The CortexIntellect team has developed an AI assistant for the websites of the AVADA group of companies, which automates the initial consultation of clients and the collection of project requirements. It works as a built-in chat widget and helps visitors get answers to questions and form a request for development. The same AI agent works on all websites, but uses separate knowledge bases and scripts for each company.
Problem
Companies that develop complex digital products receive a large number of incoming requests through websites every day. Clients often ask questions about development costs, implementation times, technologies and implementation capabilities, and want to see examples of solutions. However, most requests do not contain enough information for evaluation.
As a result, managers have to consult customers, explain basic things, ask a lot of questions, and manually create a brief. This leads to a heavy workload on the team, slow response to requests, loss of some potential customers, and disorganized data about the project.
Decision
CortexIntellect's artificial intelligence assistant acts as an interactive consultant and brief generator.
How does an assistant work in practice:
- analyzes the user's request;
- independently conducts a dialogue;
- asks clarifying questions;
- uses the company's internal knowledge base (website pages, service descriptions, commercial offers, presentations, pricing materials, technical documentation, files from Google Drive);
- forms a structured brief;
- conducts a preliminary assessment of the project;
- transmits the finished data to the manager.
Where is the AI assistant used?
The virtual consultant will be implemented on the following platforms:
- https://avada-media.com/
- https://avada-media.ua/
- https://avadacrm.com/
- https://cryptonislabs.com/
- https://arionisgames.com/
The user can start a dialogue directly on the site and receive advice on the issues they are interested in. In turn, the AI assistant automatically adapts answers depending on the site and the company's services.
Basic functionality of the AI assistant
Customer consultation
The AI assistant answers users' questions about the company's services, development capabilities, technologies, implementation times, or cost.
Customer request analysis
The artificial intelligence assistant determines the project goal, product type, expected functionality, and development scale.
Brief generation
Based on the dialogue, the system generates a brief that includes a project description, customer goals, key requirements, a set of features, and input data.
Preliminary assessment
The AI assistant can perform a preliminary assessment using typical development scenarios, basic parameters, and internal company data.
Dialogue qualification
The assistant asks the client questions to gather the necessary information. The dialogue logic adapts depending on the answers.
Multilingual support
The digital assistant understands queries in different languages. So the user can write in any language convenient for him without switching the interface.
Customer journey
Step 1. The user enters the site and opens the chat assistant.
Step 2. Artificial intelligence studies the first message from the client.
Step 3. The assistant determines his intention and starts a dialogue.
Step 4. AI asks the necessary questions.
Step 5. The user responds.
Step 6. The system uses the company's internal knowledge base.
Step 7. The system generates a brief.
Step 8. The brief is passed on to the client and manager for future processing.
Technology stack
The solution is built on a modern AI infrastructure, which ensures stable operation and scalability of the system.
- AI-agent architecture → thanks to which AI works as an autonomous agent.
- Natural language processing → allows the system to understand user requests in a language convenient for them.
- Searching for information in the knowledge base → in order to generate relevant answers.
- Vector database → allows you to quickly find the most relevant information in a large number of documents.
- Cloud data processing → ensures stable system operation, scalability, and fast processing of applications.
- Web widget integration → a mechanism for connecting a chat assistant to a company's website, through which customers can interact with artificial intelligence.
- OpenAI models → artificial intelligence language models that provide response generation, dialogue, and query analysis.
Business value
- Reducing the burden on managers. AI takes over the initial consultation of users.
- Lead qualification automation. The system determines whether a request is targeted.
- Collection of structured information . The manager receives a ready-made project brief.
- Acceleration of application processing. The time from the first contact to the evaluation of the development is reduced.
- Increased conversions. Customers receive answers faster and continue the dialogue.
- Standardization of communication. All applications go through a single qualification process.
Implementation results
The implementation of the AI assistant has made it possible to automate the initial consultation of users on the websites of the group of companies. The system helps clients receive information about development opportunities more quickly and at the same time defines clearly formulated project requirements.
As a result, the company receives higher-quality leads, an accelerated project evaluation process, reduced workload on managers, and a more efficient sales process.
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