CRM chat oriented AvadaCRM

From the first message to the deal – in one CRM

Critical factors for the success of any modern business are response speed, personalization, and multichannel interaction. Therefore, companies increasingly require not just a CRM, but a tool that can seamlessly integrate into live communication flows. We have developed a system that combines a messenger interface with the functionality of a modern CRM, works equally effectively on mobile and desktop devices, and runs directly in the browser. AvadaCRM, a chat-oriented CRM, is a tool for seamless communication and business process management in a familiar and convenient format.

Chat-oriented CRM system AvadaCRM

Single chat with the client

All chat history, contact information, and connected messengers are all in one place.

Why AVADA CRM is a profitable solution

All communications in one window

Combine customer communications from different channels and manage them through a single interface.
Complete control over data

Host your CRM on your own server and control storage and access to information yourself.
No monthly subscription fee

Use CRM without mandatory recurring subscription payments.
Automation of routine tasks

Reduce manual work with process automation and notifications.
Convenient work with the client base

Store contacts, interaction history, and transaction information in a single system.
Transparency of the sales department

Track deal statuses, manager activity, and sales results.
Access from any device

Work with your CRM through a browser or mobile PWA version without installing from app stores.
Flexible customization for your business

Adapt the system to your processes, user roles, and team workflow.
Integration with business tools

Connect your CRM with instant messengers, websites, and other systems for efficient work.
Scalability

Grow your CRM system as your business grows, expanding its functionality and integrating new processes.

Who is AVADA CRM suitable for?

We'll help you implement AVADA CRM in your business, adapt the system to your specific needs, and customize sales, customer, and business process management tools tailored to your goals and needs.

For construction companies

Automate construction project management, monitor applications, client interactions, estimates, and work progress.

For B2B sales and distribution companies

Optimize the management of wholesale sales, customer base, orders, and deliveries, and monitor transactions and manager performance.

For logistics and transport companies

Automate application processing, order and customer management, and control shipments and partner interactions.

For cleaning companies

Simplify the management of orders, client base, and cleaning schedules, monitor staff performance, and the quality of services provided.

Tell us about your business goals, and we'll select the optimal CRM solution and help you automate sales, improve customer service, and increase team efficiency.

For manufacturing companies

Manage corporate clients, orders, and production transactions, automate sales, and monitor compliance.

For online stores (E-commerce)

Optimize order processing, customer base and sales management, automate customer communications, and monitor delivery.

A Chat-First Approach: What Makes AvadaCRM a Unique CRM

AvadaCRM is a progressive B2B messenger app from AvadaCRM that transforms the way small and medium businesses manage their business, delivering exceptional efficiency and deep analytics. First and foremost, the solution eliminates data silos and increases your team's efficiency by providing a single point of control for all customer interactions. Unlike traditional chat-based CRMs, AvadaCRM creates a natural and familiar customer experience. Its intuitive interface allows for quick setup and deployment.

AvadaCRM's key feature is its messenger interface, replacing the spreadsheet structure of traditional CRM. Here, all communication and data exchange logic unfolds in a convenient and intuitive chat format.

On mobile devices, Chat CRM has a clear and concise interface: users see a list of conversations and client statuses, and have quick access to conversation history and attachments. Managers can respond faster, work without errors, and focus on the client conversation.
On desktops, the Messenger CRM interface maintains the same principles: a focus on communication, minimalism, a logical arrangement of blocks, and easy switching between functions. This approach eliminates the visual and logical gap between platforms: employees can start a conversation on their computer and continue it on their phone—and vice versa.

CRM system in the phone (PWA)

AVADA CRM is fully mobile-friendly and runs as a Progressive Web App (PWA). The system opens as a mobile app, requires no installation from the App Store or Google Play, and is fast and stable, with all interfaces convenient for managing clients and sales from your phone.

Applications receiving and processing customer requests in real time
Communication Replies to clients via Telegram, WhatsApp, Instagram, and email
Deals tracking sales stages and monitoring current opportunities
Clients quick access to contacts, profiles, and interaction history
Tasks scheduling calls, meetings, and reminders
Orders viewing information about orders and monitoring their processing
Notifications notifications about new requests, messages, and status changes
Teamwork distribution of applications between managers and control of employee workload

AvadaCRM Features

Our business solution, AvadaCRM, is more than just a messenger. Its comprehensive CRM functionality makes it a versatile tool for sales, support, and marketing.

List of chats

Communications Control Center

The Lead Feed provides instant access to all ongoing and completed conversations, showing:

client name;
client status in CRM;
preview of the last message;
priority and source of appeal.

Each conversation opens in a messenger format with a full message history. Chat CRM for small businesses also supports the transfer of documents, media files, and voice messages.

The Feed allows you to filter and search by category, status, and date, allowing you to quickly find the conversation you need and effectively manage your incoming messages. You can quickly initiate a call or switch to other communication channels, such as from Telegram to WhatsApp. This reduces the number of tool switches and speeds up the processing of requests.

Statistics Analytics

Real-time analytics

In the Statistics section, you can see the number of new and ongoing conversations for a selected period, monitor employee workload, and quickly respond to changing situations. The CRM collects data on team activity and incoming requests, providing a clear picture of ongoing customer engagement.

The system allows you to track incoming message dynamics, evaluate the number of processed and unfinished conversations, analyze agent activity, and communication effectiveness. This helps identify periods of increased workload, determine the workload of individual employees, and promptly redistribute requests among team members.

Real-time analytics allows managers to monitor workflows, evaluate service quality, and make informed management decisions. Using the data obtained, they can optimize resource allocation, improve request processing speed, and enhance the overall performance of sales and customer support departments.

Settings

Flexible configuration of interaction parameters

The Settings section offers a comprehensive set of tools for adapting AvadaCRM to your business, organizational structure, and internal team processes. Here, you can connect and configure communication channels, manage services, create user roles, define access rights, and create customer interaction scenarios. This allows you to build workflows tailored to your company's specific needs and customer service requirements.

In System Settings, you can choose the theme, interface language, and time zone for your workspace. This additional personalization helps make working with the CRM more convenient for employees, especially if your company serves clients in different regions or operates across multiple time zones.

Flexible configuration allows the system to be adapted to different departments, teams, and areas of activity, changing parameters as the business grows, and maintaining uniform communication standards.

AI agents Chatbot

Intelligent automation

AvadaCRM enables the implementation of chatbots and AI agents to automate customer communications and process incoming requests. The system helps reduce manual interactions, speed up responses, and improve service efficiency. Automated scripts allow you to process routine requests, provide customers with the necessary information, and route requests to the appropriate agents.

Chatbots are used for initial message processing and answering frequently asked questions. AI agents help analyze the content of conversations, identify the topic of inquiries, automatically assign tags, and distribute messages among operators according to preset rules.

Automation is especially useful for companies with a high volume of inquiries from various communication channels. It reduces the workload on agents, shortens response times, and allows the team to focus on complex inquiries, engaging with potential customers, and developing customer relationships.

User roles

Setting up user roles

In the Settings section, you can structure your team, create user roles, and flexibly manage access rights to system functions, dialogs, and customer data. This allows you to adapt the CRM to your organizational structure, define employee responsibilities, and customize working conditions for different user categories.

Accessible tools and information interaction capabilities can be defined for each employee. For example, administrators can manage CRM settings, monitor teamwork, and assign access rights, while operators are provided with the necessary tools for handling customer requests and conducting conversations.

Defining roles is especially important for companies with multiple departments or large management teams. It helps control access to the client base, streamline internal processes, and reduce the risk of unauthorized data changes. Flexible user role customization ensures information security and effective teamwork.

Integrations

Integration and scaling

The AvadaCRM messenger-based CRM system unifies key customer communication channels in a single workspace and allows for centralized processing of incoming requests. The platform integrates with popular messaging apps , including WhatsApp, Telegram, and Viber, as well as with your corporate website. This allows you to collect messages from various sources in a single system, maintain interaction history, and simplify your employees' workflow.

To build end-to-end business processes, integration with ERP systems, payment services, and eCommerce platforms is available. The API allows you to connect additional tools, configure data exchange, and implement customized integrations tailored to your business needs.

AvadaCRM's architecture is designed to accommodate company growth and increased communications. As your business grows, you can expand the number of users, departments, and connected channels without having to change the core system. This ensures platform flexibility and allows you to adapt your CRM to new operational challenges.

How does AvadaCRM, a messenger-oriented CRM, work?

Our CRM chat is built as a Progressive Web App (PWA) , a technology that combines the benefits of a website and a mobile app. What this means for users:

24/7 access from any device – AvadaCRM requires no installation and provides instant access from any modern browser on mobile and desktop devices. Meanwhile, the performance and interface remain equally user-friendly and responsive.
high loading speed – the system starts up quickly and responds to user actions;
The modular architecture and API in the CRM chat allow you to flexibly customize the system to suit your needs;
Combining all communication channels (Telegram, WhatsApp, Viber, Instagram, Email) into one clear and convenient feed without switching between platforms creates a complete omnichannel sales funnel. Furthermore, the system supports working with multiple accounts within the same messenger.
Real-time alerts – managers immediately see new requests and events without having to refresh the page.

Chat-oriented CRM in PWA format is convenient, modern, and cost-effective, especially for businesses that value mobility and flexibility.

AvadaCRM Video Reviews

CRM Feed and Leads: How to Manage Requests and Keep Customers

CRM Statistics: Sales Analytics and Performance Monitoring with AVADA CRM

AVADA CRM: How to Work with Clients and Avoid Losing Deals

How to Configure a CRM for Business Processes | AVADA CRM

CRM Feed and Leads: How to Manage Requests and Keep Customers

Custom Chat CRM Development

Under high workload conditions, every request must be processed quickly, in context, and without data loss. Our chat CRM will become a unified hub for managing communications and business processes. AvadaCRM already includes all the necessary functionality for automation, efficient messaging, deal management, and analytics. This messenger-focused system for small and medium businesses is quickly implemented and adapted to the business. This will allow your company to quickly get up and running and evaluate its effectiveness within the first few days, while technical support and updates from our team will ensure the system remains up-to-date and stable.

If you have specific requirements or want a unique, chat-focused CRM system fully adapted to your business, our team is ready to create a custom solution , building the architecture, functionality, and integrations for your scenarios from scratch. We develop the best CRM systems for small businesses, guaranteeing transparent terms of cooperation, fixed deadlines, and competitive pricing. Our professional approach and support at every stage of implementation ensure a successful start and long-term results.

FAQ

How much does it cost to implement a chat-oriented CRM?

The cost of implementing a CRM in a messenger format depends on the chosen collaboration format, the scope of required customizations and integrations, the number of users, and the complexity of business processes. Based on your needs and budget, we will offer the optimal chat CRM format and price – either adapting a ready-made solution or custom development.
How long does it take to develop a custom messenger-oriented CRM for a medium-sized business?

Custom chat CRM development takes from 3 months and depends on the scope of requirements, integrations, and approvals. Adaptation and implementation of the finished product are completed as quickly as possible.
How is a chat-oriented interface better than traditional CRM?

A chat-oriented CRM enables natural and intuitive communication with clients in a familiar messenger format. This reduces the onboarding threshold, speeds up request processing, and unifies communications from multiple channels in a single window.
Is it possible to switch between messengers within a single chat?

Yes, AvadaCRM integrates all corporate communication channels into a single window, simplifying communication, eliminating duplication, and significantly increasing the speed of managers' work.
How does the system help monitor service quality and agent performance?

AvadaCRM has built-in analytics tools, including monitoring, the number of requests processed, and internal metrics that allow you to evaluate the performance of each employee.
Is it possible to integrate AvadaCRM with external business systems?

Thanks to our API, our chat CRM is ready to integrate with ERP, accounting software, marketing platforms, and other services to create a unified business management ecosystem. We also offer custom ERP and other software development for businesses of any size and type.

Ready to automate your business?

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AvadaCRM

Solutions

From the first message to the deal – in one CRM

Chat-oriented CRM system AvadaCRM

Single chat with the client

Why AVADA CRM is a profitable solution

All communications in one window

Complete control over data

No monthly subscription fee

Automation of routine tasks

Convenient work with the client base

Transparency of the sales department

Access from any device

Flexible customization for your business

Integration with business tools

Scalability